{"id":16,"date":"2025-09-18T11:55:39","date_gmt":"2025-09-18T11:55:39","guid":{"rendered":"https:\/\/gracglow.flex-film.de\/?page_id=16"},"modified":"2025-10-06T08:16:54","modified_gmt":"2025-10-06T08:16:54","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/gracglow.flex-film.de\/?page_id=16","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"16\" class=\"elementor elementor-16\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-662c9ab elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"662c9ab\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f92e430\" data-id=\"f92e430\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-361c215 elementor-widget elementor-widget-text-editor\" data-id=\"361c215\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 data-start=\"191\" data-end=\"220\"><strong data-start=\"193\" data-end=\"220\">Refund &amp; Returns Policy<\/strong><\/h2><p data-start=\"222\" data-end=\"353\">At <strong data-start=\"225\" data-end=\"239\">Grace Glow<\/strong>, we want you to be fully satisfied with your purchase. If for any reason you are not happy, we\u2019re here to help.<\/p><hr data-start=\"355\" data-end=\"358\" \/><h3 data-start=\"360\" data-end=\"378\"><strong data-start=\"364\" data-end=\"378\">1. Returns<\/strong><\/h3><ul data-start=\"379\" data-end=\"790\"><li data-start=\"379\" data-end=\"501\"><p data-start=\"381\" data-end=\"501\">You have the right to return most items within <strong data-start=\"428\" data-end=\"439\">14 days<\/strong> of receiving your order in accordance with UK consumer law.<\/p><\/li><li data-start=\"502\" data-end=\"656\"><p data-start=\"504\" data-end=\"549\">To be eligible for a return, items must be:<\/p><ul data-start=\"552\" data-end=\"656\"><li data-start=\"552\" data-end=\"576\"><p data-start=\"554\" data-end=\"576\">Unused and unopened.<\/p><\/li><li data-start=\"579\" data-end=\"623\"><p data-start=\"581\" data-end=\"623\">In the same condition you received them.<\/p><\/li><li data-start=\"626\" data-end=\"656\"><p data-start=\"628\" data-end=\"656\">In the original packaging.<\/p><\/li><\/ul><\/li><li data-start=\"657\" data-end=\"790\"><p data-start=\"659\" data-end=\"790\">Please note: For hygiene and safety reasons, we <strong data-start=\"707\" data-end=\"787\">cannot accept returns on opened or used beauty products, soaps, or cosmetics<\/strong>.<\/p><\/li><\/ul><hr data-start=\"792\" data-end=\"795\" \/><h3 data-start=\"797\" data-end=\"815\"><strong data-start=\"801\" data-end=\"815\">2. Refunds<\/strong><\/h3><ul data-start=\"816\" data-end=\"1106\"><li data-start=\"816\" data-end=\"919\"><p data-start=\"818\" data-end=\"919\">Once we receive and inspect your returned item, we will notify you about the status of your refund.<\/p><\/li><li data-start=\"920\" data-end=\"1028\"><p data-start=\"922\" data-end=\"1028\">If approved, refunds will be processed to your original method of payment within <strong data-start=\"1003\" data-end=\"1025\">5\u201310 business days<\/strong>.<\/p><\/li><li data-start=\"1029\" data-end=\"1106\"><p data-start=\"1031\" data-end=\"1106\">Shipping costs are non-refundable unless the item is faulty or incorrect.<\/p><\/li><\/ul><hr data-start=\"1108\" data-end=\"1111\" \/><h3 data-start=\"1113\" data-end=\"1133\"><strong data-start=\"1117\" data-end=\"1133\">3. Exchanges<\/strong><\/h3><ul data-start=\"1134\" data-end=\"1302\"><li data-start=\"1134\" data-end=\"1226\"><p data-start=\"1136\" data-end=\"1226\">We only replace items if they are defective, damaged, or you received the wrong product.<\/p><\/li><li data-start=\"1227\" data-end=\"1302\"><p data-start=\"1229\" data-end=\"1302\">If you need to exchange an item, please contact us before returning it.<\/p><\/li><\/ul><hr data-start=\"1304\" data-end=\"1307\" \/><h3 data-start=\"1309\" data-end=\"1343\"><strong data-start=\"1313\" data-end=\"1343\">4. Faulty or Damaged Items<\/strong><\/h3><ul data-start=\"1344\" data-end=\"1576\"><li data-start=\"1344\" data-end=\"1438\"><p data-start=\"1346\" data-end=\"1438\">If your item arrives damaged or faulty, please contact us within <strong data-start=\"1411\" data-end=\"1423\">48 hours<\/strong> of delivery.<\/p><\/li><li data-start=\"1439\" data-end=\"1520\"><p data-start=\"1441\" data-end=\"1520\">We may request photos of the damaged product and packaging for investigation.<\/p><\/li><li data-start=\"1521\" data-end=\"1576\"><p data-start=\"1523\" data-end=\"1576\">You will be offered a replacement or a full refund.<\/p><\/li><\/ul><hr data-start=\"1578\" data-end=\"1581\" \/><h3 data-start=\"1583\" data-end=\"1615\"><strong data-start=\"1587\" data-end=\"1615\">5. How to Return an Item<\/strong><\/h3><p data-start=\"1616\" data-end=\"1901\">To initiate a return, please email us at info@gracglow.flex-film.de\u00a0with your order number and details of the item you wish to return.<br data-start=\"1746\" data-end=\"1749\" \/>We will provide instructions for returning the product. Customers are responsible for return shipping costs unless the product is faulty or incorrect.<\/p><hr data-start=\"1903\" data-end=\"1906\" \/><h3 data-start=\"1908\" data-end=\"1942\"><strong data-start=\"1912\" data-end=\"1942\">6. Late or Missing Refunds<\/strong><\/h3><p data-start=\"1943\" data-end=\"2004\">If you haven\u2019t received your refund after 10 business days:<\/p><ol data-start=\"2005\" data-end=\"2252\"><li data-start=\"2005\" data-end=\"2040\"><p data-start=\"2008\" data-end=\"2040\">Check your bank account again.<\/p><\/li><li data-start=\"2041\" data-end=\"2139\"><p data-start=\"2044\" data-end=\"2139\">Contact your card provider, as it may take some time before your refund is officially posted.<\/p><\/li><li data-start=\"2140\" data-end=\"2252\"><p data-start=\"2143\" data-end=\"2252\">If you have done this and still have not received your refund, please contact us at info@gracglow.flex-film.de.<\/p><\/li><\/ol><hr data-start=\"2254\" data-end=\"2257\" \/><h3 data-start=\"2259\" data-end=\"2280\"><strong data-start=\"2263\" data-end=\"2280\">7. Contact Us<\/strong><\/h3><p data-start=\"2281\" data-end=\"2362\">If you have any questions about our Refund &amp; Returns Policy, please contact us:<\/p><p data-start=\"2364\" data-end=\"2418\">info@gracglow.flex-film.de<br data-start=\"2389\" data-end=\"2392\" \/>135 High St, London NW10 4TR, UK<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Refund &amp; Returns Policy At Grace Glow, we want you to be fully satisfied with your purchase. If for any reason you are not happy, we\u2019re here to help. 1. Returns You have the right to return most items within 14 days of receiving your order in accordance with UK consumer law. To be eligible &hellip; <a href=\"https:\/\/gracglow.flex-film.de\/?page_id=16\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Refund and Returns Policy<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"rs_blank_template":"","rs_page_bg_color":"","slide_template_v7":"","footnotes":""},"class_list":["post-16","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund and Returns Policy - Grace Glow<\/title>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy - Grace Glow\" \/>\n<meta property=\"og:description\" content=\"Refund &amp; Returns Policy At Grace Glow, we want you to be fully satisfied with your purchase. If for any reason you are not happy, we\u2019re here to help. 1. Returns You have the right to return most items within 14 days of receiving your order in accordance with UK consumer law. To be eligible &hellip; Continue reading Refund and Returns Policy\" \/>\n<meta property=\"og:url\" content=\"https:\/\/gracglow.flex-film.de\/?page_id=16\" \/>\n<meta property=\"og:site_name\" content=\"Grace Glow\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-06T08:16:54+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/gracglow.flex-film.de\/?page_id=16\",\"url\":\"https:\/\/gracglow.flex-film.de\/?page_id=16\",\"name\":\"Refund and Returns Policy - Grace Glow\",\"isPartOf\":{\"@id\":\"https:\/\/gracglow.flex-film.de\/#website\"},\"datePublished\":\"2025-09-18T11:55:39+00:00\",\"dateModified\":\"2025-10-06T08:16:54+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/gracglow.flex-film.de\/?page_id=16#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/gracglow.flex-film.de\/?page_id=16\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/gracglow.flex-film.de\/?page_id=16#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/gracglow.flex-film.de\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Refund and Returns Policy\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/gracglow.flex-film.de\/#website\",\"url\":\"https:\/\/gracglow.flex-film.de\/\",\"name\":\"Grace Glow\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/gracglow.flex-film.de\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Refund and Returns Policy - Grace Glow","robots":{"index":"noindex","follow":"nofollow"},"og_locale":"en_US","og_type":"article","og_title":"Refund and Returns Policy - Grace Glow","og_description":"Refund &amp; Returns Policy At Grace Glow, we want you to be fully satisfied with your purchase. If for any reason you are not happy, we\u2019re here to help. 1. Returns You have the right to return most items within 14 days of receiving your order in accordance with UK consumer law. To be eligible &hellip; Continue reading Refund and Returns Policy","og_url":"https:\/\/gracglow.flex-film.de\/?page_id=16","og_site_name":"Grace Glow","article_modified_time":"2025-10-06T08:16:54+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/gracglow.flex-film.de\/?page_id=16","url":"https:\/\/gracglow.flex-film.de\/?page_id=16","name":"Refund and Returns Policy - Grace Glow","isPartOf":{"@id":"https:\/\/gracglow.flex-film.de\/#website"},"datePublished":"2025-09-18T11:55:39+00:00","dateModified":"2025-10-06T08:16:54+00:00","breadcrumb":{"@id":"https:\/\/gracglow.flex-film.de\/?page_id=16#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/gracglow.flex-film.de\/?page_id=16"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/gracglow.flex-film.de\/?page_id=16#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/gracglow.flex-film.de\/"},{"@type":"ListItem","position":2,"name":"Refund and Returns Policy"}]},{"@type":"WebSite","@id":"https:\/\/gracglow.flex-film.de\/#website","url":"https:\/\/gracglow.flex-film.de\/","name":"Grace Glow","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/gracglow.flex-film.de\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/gracglow.flex-film.de\/index.php?rest_route=\/wp\/v2\/pages\/16","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gracglow.flex-film.de\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gracglow.flex-film.de\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gracglow.flex-film.de\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gracglow.flex-film.de\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=16"}],"version-history":[{"count":0,"href":"https:\/\/gracglow.flex-film.de\/index.php?rest_route=\/wp\/v2\/pages\/16\/revisions"}],"wp:attachment":[{"href":"https:\/\/gracglow.flex-film.de\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=16"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}